Frequently asked questions.

I help with everyday technology problems involving computers, phones, tablets, Wi-Fi, printers, smart-home devices, streaming, security, new-device setup, and other personal technology.

Yes. You do not need to know the terminology or what is causing the problem. Tell me what is happening or what you want to accomplish, and I will take it from there.

Yes. You can simply tell me what you want to accomplish for them, or I can speak with them directly and figure out what they need.

Yes. Some clients simply want someone they can call when something stops working, they purchase something new, or they need trusted advice before making a technology decision.

Yes. Many technology problems are easier to solve in person, especially when they involve Wi-Fi, printers, home offices, televisions, or connected devices.

Yes. I can evaluate the problem and determine what needs to change to provide better, more reliable coverage.

Yes. I can help set up, connect, and troubleshoot smart-home devices and make sure they work together properly.

Yes. I can help make sure your computer, monitors, printer, webcam, Wi-Fi, and other equipment work together reliably and are arranged in a way that makes sense.

Yes. I can help you determine what you actually need and choose equipment that fits your situation without paying for unnecessary features.

Yes. I can set up your new equipment, connect it to your existing devices and accounts, and make sure everything is working properly.

Yes. I can help improve the security of your accounts and devices and help you recognize suspicious emails, messages, websites, and other common scams.

I can diagnose many computer problems and resolve issues involving software, configuration, networking, and setup. If the problem requires specialized hardware repair, I can help you determine the appropriate next step.